In the competitive auto sales & service market, customer satisfaction (CS) is vital to customer retention and to maximize revenues.
Service departments have the greatest impact on overall customer satisfaction ratings (CSI). Vehicle manufacturers often give bonuses to dealers that achieve a high CSI because it is so critical for both repeat sales and attracting new customers.
Most dealerships have weaknesses when dealing with customers. ShopTrak is an integrated solution that addresses the most common problems:
Service managers face many challenges: staffing, market conditions, competition, etc. So action to improve customer satisfaction often seems like a lower priority.
But every day, customers are creating impressions based on the interactions they have with your staff, so the speed, quality and efficiency of this service is affecting your bottom line – for better or worse.
Request a Demo and let us show you how ShopTrak can help your operation.
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